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Assistant Store Manager - #63

SUMMARY
Responsible for maintaining a positive customer experience that follows the Boot Barn Mission, generating sales, housekeeping, merchandising, signing, pricing, cash register operations (POS) and loss prevention in adherence to all Company Policy/Store standards. Partner with the management team to assist with staff development, and all store operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Partner with the Store Manager to develop the skills of individual Sales Associates to ensure customers receive the highest level of service through creating an engaging environment, accurate product knowledge, maintain corporate merchandising standards, and all other components of customer service.
Lead by example and exceed in all individual metrics such as: sales per hour (SPH), units per transaction (UPT), and average dollar per transaction (ADT) and customer email capture rates and Boot Barn rewards
Deliver outstanding customer service through knowledge of product and availability within the organization
Take initiative to develop your professional leadership growth by understanding all aspects of the business including but not limited to operations, merchandising standards and through talent development and coaching
Act as the Manager in Charge when the Store Manager is not present by being on the floor, coaching to the expectations and providing actionable feedback throughout the selling process
Assist the Store Manager in the education and accountability of Sales Associates to know and understand all store promotions, price changes, special events and changes in policies or procedures
Adapt to the changing business needs through consistent and concise communication with supervisors or corporate partners
Follow through on all commitments made to customers and/or Sales Associates in a timely manner
Provide the Store Manager with consistent actionable feedback regarding Sales Associates performance and business needs
Partner with the RICS on strategies for processing all incoming and outgoing merchandise to meet Company standards
Assign and manage completion of daily tasks and duties of Sales Associates;
Follow up on all incomplete tasks and duties assigned to Sales Associates
Delegate and partner with Sales Associates to manage the replenishment of items on the sales floor
Complete all closing and opening procedures to Company standards;
Key holders must take full responsibility and ownership of having a key present during all scheduled shifts
Act as a liaison between the Store Manager and Sales Associates
ADDITIONAL RESPONSIBILITIES
Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, employees, corporate partners and vendors
Demonstrate high level of quality of work, attendance and appearance
Adhere to all Company Policies and Procedures and Safety Regulations
Adhere to local, state and federal employment laws
Work opposite shifts as Store Manager to ensure proper management coverage including nights, weekends and holidays
Ability to be flexible and willing to work extended hours when necessary
Travel up to 15% of scheduled shifts
Any additional duties assigned by Store Manager
SUPERVISORY RESPONSIBILITIES
Partners with the Store Manager to directly manage the store staff
Provides coaching, direction, develops and empowers direct reports
Partners with the Store Manager to ensure work flow and processes are to maximum efficiencies for business necessity
Lead, guide and coach team to accomplish common goals
EDUCATION/
Experience:
1-2 Years of retail leadership experience
High School or GED equivalent
Good computer skills: Microsoft Suite (Word, Excel, Outlook, PowerPoint)
PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
Standing or walking for 75% of scheduled shifts
Bending, stooping, kneeling and squatting occasionally throughout scheduled shifts
Required to lift, move and carry up to 40 pounds
Ability to use a ladder and/or step stool occasionally
Ability to read, count and write to accurately complete all documentation and reports
Must be able to see, hear and speak in order to communicate with employees, corporate partners, customers and vendors
Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms
Moderate: Mostly standing, walking, bending, frequent lifting
WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.
The work space is clean, orderly, properly lighted and ventilated with the proper safety compliance
Noise levels are considered low
COMPETENCIES:
Adaptability
Customer Centric
Strong Communication
Decision Making
Honesty and Integrity
Initiative
Leadership
Motivator
Organization
Professionalism
Results Oriented
Team work


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